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Google Duplex: Google is shutting down its Duplex Web AI service

Google Duplex Google is shutting down its Duplex Web AI service
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Google has said that it will be discontinuing its Duplex web service. The AI-based tool was introduced in 2019 to help users complete online tasks such as buying airline tickets or speeding up the online check-in process for flights.

Google hasn’t given a reason for shutting down the service, but according to TechCrunch, it could be due to the cost of training the AI and optimizing resource-intensive AI models. Furthermore, if website owners prevent crawlers from indexing their content, Duplex’s performance on the web can be severely hindered. Businesses are trying to spend less money on building Google Assistant and Google Assistant-powered services for non-Google devices.

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A Google spokesperson issued a statement to TechCrunch saying, “As we continue to improve the Duplex experience, we’re responding to the feedback we’ve heard from users and developers about how to make it even better. By the end of this year, we’ll turn down Duplex on the Web and fully focus on making AI advancements to the Duplex voice technology that helps people most every day.”

Google Duplex Web AI

The service was first introduced by the tech giant during the Google I/O 2019 conference as an upgrade to its call-automating Duplex technology. Additionally, the service expanded rapidly, providing protection against data breaches and checkout assistance on e-commerce websites, even though the use case was initially limited to simple transactions such as purchasing movie tickets.

For example, if you ask the Google Assistant to rent a car, Duplex will open the service’s website and fill in your information right away. After this the information can be confirmed.

Check also: How to Change Siri Voice/Accent/Language on iPhone, iPad or Mac?

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